JR Facilities Management Ltd. are Homes for Life main contractor
General repairs should be reported to: JR Facilities on 0800 774 7183
Lothian Gas are the contractor for Gas and Heat Pump related repairs
Gas and Heat Pump related repairs should be reported on 0131 440 4666
Contact HfL (during office hours) on 01620 829 300 for pest control or larger works.
HfL provide a comprehensive reactive repair service which covers the structure, exterior, security and safety of our tenant’s homes. Tenants are responsible for the insurance of their own belongings and should seek professional advice to ensure cover is sufficient for their needs.
HfL responsive repair timescales are classified as below:
• Right to Repair (see right to repairs scheme)
• Emergency – High risk to safety or security - 4 hours to make safe with follow ups categorised as below.
• Urgent – Medium risk to safety or security - 3 days to make safe with follow ups categorised as below
• Routine – By tenant selected appointment - 10 working days
• Complex – By tenant selected appointment - 30 working days
• Major Repairs, Unplanned Component Replacements, Insurance Claims, Defects, Guarantees and Warranties – timescales may be out with HfL control, but tenants will be given regular and timely progress updates.
STANDARD SERVICE requirements will be restricted to the hours of
8.00am to 5.00pm Monday to Thursday
8.00am to 4.30pm Friday.
HfL agrees to give the tenant at least 24 hours’ notification of access for routine maintenance, although immediate access should be possible in emergencies.
OUT OF HOURS will be beyond these hours and cover all periods of office closure including public holidays.
These days do not count in the calculation of routine, complex or major responsive repair timescales.