Scottish Public Services Ombudsman
If, after receiving our final decision on your complaint, you remain dissatisfied with our
decision or the way we have handled your complaint, you can ask the SPSO to
By post Freepost SPSO
(this is all you need to write on the envelope, and you do not need to use a stamp)
Freephone 0800 377 7330
Online contact www.spso.org.uk/spso
Where you feel there may be a significant performance failure you can contact the
Scottish Housing Regulator. This web page on the Scottish Housing Regulator’s
website explains what this type of complaint is and when you can contact the Regulator.
See the Regulator’s factsheets here:
Read Complaints about a regulated body
Read Significant performance failures: information for tenants of social landlords
There are some complaints about housing that have an alternative route for
independent review. We will tell you how to seek independent review when we give
you our final response on your complaint.